The powerful SaaS business phone system CloudTalk now available in Cloud Market

Thursday, June 28, 2018

An easy, flexible and SaaS-based business phone system has now launched in the Giacom Cloud Market. Exclusive to Giacom and our resellers, CloudTalk has been built by a team of experienced technology professionals expecially for the software as a service market. So, if you’ve been looking for an easy to sell, cloud-based softphone app like Air Call or bOnline, CloudTalk is a fully featured and cost-effective solution for your SMB customers.

No need for prior Telecoms experience

When it comes to reselling VoIP solutions, many resellers believe they should be well-versed with telecoms services before they can pitch successfully to their customers. And they wouldn’t be wrong; it certainly helps to be knowledgeable about the industry and arm yourself with some background on the benefits of moving from traditional to cloud telephony. But with CloudTalk, you don’t need to have any prior experience installing equipment or setting anything up – nearly everything can be done by your customers.

If you’re familiar with popular cloud-based calling apps such as WhatsApp, Facebook Messenger, magicApp, Skype and Viber, then CloudTalk isn’t too dissimilar. It connects calls to other numbers over the internet, stores your contacts in a directory, and everything can be found easily on the desktop and mobile apps.

How is CloudTalk different?

Say, for example, your customers have legacy hardware as desk phones, whilst using Skype for Business to connect to their colleagues as a conferencing service. Remote workers are also dialing in to connect with colleagues and using a company work phone to do so. With CloudTalk’s softphone app, you can easily consolidate landline and mobile contracts into one, whilst utilising the conferencing system to connect colleagues. It reduces their costs, boosts productivity and means they only need to use one system to do everything.

CloudTalk also integrates natively with CRM systems such as Nimble, so your customers aren’t having to manually type in their customer numbers or create them as contacts. Plus, it automates call logging so the CRM knows who they’ve contacted and when.

Everything is instant

Since CloudTalk follows the SaaS model, provisioning it is instantaneous. There’s no setup fees and no installation, meaning it’s easier to sell and support. Using their third-party portal, you can make live changes to your customer environments; add and remove users, assign numbers, integrate features, and create team IVR menus. Using CloudTalk means you can order numbers for your customers from 640+ geographic prefixes as well as national rate and mobile ranges, meaning they can always create the right impression for their business.

There are so many things your customers can do with CloudTalk. For more information, visit our website or call our Account Managers on 0333 332 0888.


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